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You can ask questions on benefits and cover, get membership, travel and tax certificates, submit claims and find professionals in your area, using the WhatsApp facility. If the question is not clear, you may get a response with a number of topics, asking you to choose one, and then when you make that choice, you get a more detailed response. You will get an automated response acknowledging the registration, and you can then ask a question. Put it into your address book and send the message “Hi Discovery” to register. 3.) Discovery Newsletter July 2020 – WhatsAppĭiscovery is moving away from using the email address and has set up a WhatsApp account for “Ask Discovery”. Your employer or your broker will assist you with decisions you need to make, but you need to do the homework and have the information ready.

If you have a Chronic condition, is it covered under the Chronic.

Claims history for out-of-hospital claims – were they covered sufficiently?.

Cost, incl any portion your employer might pay.

Things to consider would include the following: When this information is forwarded to you, you need to think about whether your plan choice for this year has worked for you, or if you need to make a change. What does this mean for your medical aid? In September, Discovery usually launches details of the following year’s plans and benefits. We’re in the second half of the year already. It is far better to sort this out when you are healthy, than when you are trying to gain entry into a hospital! 2.) Discovery Newsletter July 2020 – 2nd Half But if there has been no claim, they may simply note the 12 month waiting period on your membership, and you will have no surprises later. If you have claimed for a diagnosis that should have had a waiting period, you may need to refund the claim.

Ask them for a copy of the application form (if you don’t have one) and check it.

If you think something may have been left off your application form, then call Discovery.

Rather discuss the questions with the family, as (for example) your spouse may have taken your child to the doctor for something you weren’t aware of, which may cause problems on the application form.

On occasion, one person will complete the application for the whole family, without consulting the other partner/spouse.Ask your parents or family members if they recall. If you can’t remember, ask your GP for your medical records. Some of the questions say “in the last 12 months” and some say “have you ever”.If you do have a pre-existing condition, it is better to have it excluded for 12 months, than to have your cover cancelled when you need it the most. If something medically significant has been left off your application form, cover may be cancelled for your whole family. They will sift through the answers on your application form automatically. If your cover has been accepted, but you are hospitalised in the first 12 months of cover, your file goes to Discovery’s forensics team for review. Discovery Newsletter July 2020 Discovery News for Discovery Health members 1.) Discovery Newsletter July 2020 – Non-Disclosureĭiscovery Newsletter July 2020 : Non-Disclosure is a real threat to your health cover.